Bangalore: The Cricket World Cup is on and fans are willing to do anything to watch the matches, even take leave from work. So, here's how BPOs will compensate for low attendance – they let their employees come in for work, whenever they can.
Basically, choose their work-timings according to their convenience or well, the match timings.
"We have adjusted our work hours a little so that people are allowed to come in at flexi timings because we know that people will be staying up to watch the matches," says COO, Guruji.com, Gaurav Mishra.
Some companies feel it's the best way to tackle absenteeism. While Aventail's corridors double up as batting strips during breaks, companies like Yahoo and Intel encourage staff to discuss work schedules with their managers.
"We don't go by clocking hours. So, no one goes by how long you spend in the office. We do have some core hours but it's all about the deliverables and we expect people to make judicious judgements about when they can take some time off or when they can come in late," says GM, Aventail, Gokul S Janga.
"As long as they are delivering, we don't have a problem with their actual work schedules," Janga adds.
But it's a difficult period for many who work on critical functions at BPOs. HR departments are, however, bending backwards to ensure the staff does not feel left out of the celebrations. Companies like Infosys BPO and 24/7 Customer are setting up special screening rooms near the workstations.
A double shift is what some people like journalists get to do every World Cup season but this lucky lot in Bangalore gets to have their cake and eat it too.












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